Updating your account details

You can change the password or email address you use to log in to Coachvox at any time in a few quick steps from your account settings page.

Change your password

  • In the 'login details' section, click 'Change' on the password line.
  • You will then be sent a password reset link by email.
  • Follow the link in the email to set a new password.

Note: If you've connected Zapier to Coachvox, after you've changed your Coachvox password, you'll need to update the connection. See instructions below.

Change your email address

If you log in with an email and password, you can change your login email in your account settings.

  • In the 'login details' section, click 'change' on the email line.
  • Type your new email address in the window that appears.
  • Confirm your current password.
  • Click 'Set new email'.

If you log in with Google, your account is tied to your Google login, so you can't change your email in your account settings. However, you can switch to logging in with an email and password first, then update your email from there:

  • Log out of Coachvox, then on the login screen, instead of selecting 'Sign in with Google', type in your current email address and click 'Forgotten password'.
  • You'll be sent a password reset link - use this to set a password for your account.
  • Once that's done, you'll be able to update your email address in your account settings, following the steps above.

Note: This will change the email you use to log into Coachvox. To change your billing email, please let us know, and we'll update this on Stripe for you.

Password changes and your Zapier connection

If you have connected Zapier to your account and you are running any zaps that involve Coachvox, you'll need to reconnect the two following a change of your Coachvox password.

To do this:

  • Log in to your Zapier account
  • Find a zap using Coachvox
  • Find the notification saying the connection has expired. (You may need to edit the zap to see this.)

This account connection is expired.

  • Click 'Reconnect this account'
  • Log in with your updated Coachvox password

Further help

If you need further help with any aspect of Coachvox, please contact us via the support page in your account.

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