Improving responses from client chats
When you're reviewing client chats, you may notice opportunities to improve your AI's training data. You can do this without leaving the client screen. Here's how:
Step 1: Hover over any AI response in a chat transcript and a purple icon with three lines will appear.
Step 2: Click on the three lines icon and an 'Add to training data' box will appear showing the prompt and completion given in the chat.
This adds a new prompt and completion pair - it doesn’t replace any existing training data. If your AI already has an answer on this topic that needs changing, find and edit the original in your training data instead.
Step 3: Edit the prompt (question/statement) and completion (answer) fields.
Make sure they make sense if they were read alone, without the context of the conversation or previous messages. Remove anything only related to that chat, such as an individual's name.
Then click 'Add' to save this prompt and completion pair to your training data.
Note: This adds a new prompt and completion pair - it doesn’t replace any existing training data. If your AI already has an answer on this topic that needs changing, find and edit the original in your training data instead.
Your AI will then use this data in future chats.
Note: The original chat message won't change in the transcript. You'll be able to find the newly added P&C pair in your training data.
Further guidance
Take a look at our article on the client screen and chats to learn what other actions you can take when reviewing your AI's conversations.