Managing your training data

Keeping your AI's training data organised, effective and up-to-date will help your clients get amazing responses from your AI. We share some tips on doing this effectively.

How to manage your training data

Here's how to efficiently review and maintain the information that powers your AI.

  1. Check your existing data

Start by reviewing what you've already uploaded:

  1. Remove duplicate content

Search for similar titles or topics in your uploaded files and training data by using the search field and the search filters.

Training data filter
  • Compare items covering the same topics.
  • Keep the most up-to-date version and remove older copies.

Note: A small amount of duplicate prompts is fine, as long as the completions don't give conflicting information.

  1. Fix conflicting or out-of-date information

  • Look for places where your AI might have different answers to the same question.
  • Update any outdated guidance or instructions.
  • Make sure your pricing, services and contact details are consistent.

  1. Add new training data

Regularly adding new content will keep your AI's knowledge current and up to date.

Things to consider when deciding if you need to add more training data:

  • Is your AI able to answer frequently asked questions?
  • Are there gaps in your data or new topics you'd like your AI to cover?
  • Do your AI's responses seem outdated or reference old information?
  • Do client transcripts indicate gaps in your AI's knowledge?
  • Do clients often need to rephrase their questions to get helpful answers?
  • How client-ready is your AI on your dashboard?

  1. Keep track of what you've taught your AI and review occasionally:

  • Keep a note of the topics you've covered and the sources used.
  • Search your training data for keywords to spot duplicates or gaps.
  • Set a monthly reminder to test your AI and review your training data.

How to make changes:

To change files uploaded:

You can't view or edit the original uploaded files, as they are not stored in our system, but you can replace them:

  • In knowledge upload, hover over a file and click the X to delete it.
  • This will remove the associated prompts and completions.
  • Then upload any new files.

To change prompts & completions:

  • In training data, click on the text for any prompt or completion to make edits.
  • Hover over the P&C and click the X to delete it.

Remember: Always click 'Save' at the bottom of the page after editing any training data so it's uploaded to your AI's database.

Related articles